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Terms & Conditions

Effective date: May 25, 2026

Last updated: May 25, 2026

Welcome. These Terms & Conditions (the “Terms”) govern your access to and use of the website at www.HekaHealthandWellness.com (the “Site”) and the services described below (the “Services”), which are provided at 115 Broadhollow Road, Suite LL-10, Melville, New York 11747 (the “Practice Location”). By accessing the Site, scheduling, receiving, or purchasing any Service, or creating an account, you (“you,” “client,” or “patient”) agree to these Terms, our Privacy Policy, our Notice of Privacy Practices, our Cancellation Policy, and any service-specific informed consents you sign at the Practice Location. If you do not agree to these Terms, please do not use the Site or our Services.

1. About the Heka Brand and the Independent Licensed Clinicians at the Practice Location

To comply with New York law governing the practice of medicine and other licensed health professions, Services at the Practice Location are organized using a “managed shared-space” structure that is common to multi-clinician practices in New York.

  • “Heka Health and Wellness” is a trade name (d/b/a) of Rojan Management Inc (“Rojan” or “Heka”), a non-clinical management company. Rojan/Heka provides administrative, scheduling, facility, marketing, billing-support, and other non-clinical services in connection with the Practice Location. Rojan/Heka does not own or operate the clinical practices located at the Practice Location, does not employ the clinicians who provide care, and does not practice medicine, acupuncture, massage therapy, or any other licensed health profession.
  • Amber Stone Medical PC is a New York professional corporation wholly owned by a New York-licensed physician. Amber Stone Medical PC operates as an independent licensed health-care practice at the Practice Location, and employs New York-licensed Physician Assistants (PAs), Nurse Practitioners (NPs), and Licensed Massage Therapists (LMTs), each operating within their applicable New York scope of practice and, where required, under the supervision or collaboration of [SUPERVISING PHYSICIAN NAME, MD] or another qualified New York-licensed physician retained by Amber Stone Medical PC.
  • Vital Wellness Group is a separate independent New York licensed practice operating at the Practice Location and employs only New York-licensed Acupuncturists. Vital Wellness Group is independently responsible for all decisions and care relating to acupuncture services.
  • “Heka Glow Aesthetics” is a brand under which Amber Stone Medical PC provides medical aesthetic Services at the Practice Location through its licensed clinicians under physician oversight.

Amber Stone Medical PC and Vital Wellness Group are independent of each other and independent of Heka. Each licensed entity is solely responsible for the clinical care it provides. References in these Terms to “we,” “us,” or “our” refer collectively to Rojan Management Inc (d/b/a Heka Health and Wellness), Amber Stone Medical PC, and Vital Wellness Group (each as applicable based on the Service being discussed), except where the context indicates a specific provision applies only to one of them.

2. Which Entity Provides Which Service

For clarity, Services at the Practice Location are provided as follows:

  • Medical massage therapy: provided by Amber Stone Medical PC, performed by New York-licensed Massage Therapists.
  • Trigger-point therapy and related musculoskeletal pain Services: provided by Amber Stone Medical PC, performed within the applicable licensed scope of practice.
  • Medical aesthetic Services offered under the Heka Glow Aesthetics brand: provided by Amber Stone Medical PC, performed by its licensed clinicians (which may include PAs and NPs) under the supervision or collaboration of a New York-licensed physician as required by New York law.
  • Acupuncture: provided by Vital Wellness Group, performed by New York-licensed Acupuncturists.
  • Non-clinical Services (scheduling, facility, marketing, payment processing for non-clinical charges, retail product sales, gift cards, etc.): provided by Rojan Management Inc d/b/a Heka Health and Wellness.

3. Acceptance and Scope of These Terms

By booking an appointment, completing an intake form, purchasing a Service, gift card, package, or membership, or otherwise engaging with the Site or our staff, you confirm that you have read, understood, and agreed to these Terms. These Terms operate alongside, and are supplemented by, any informed-consent or service-specific agreements you sign in connection with a particular Service. In the event of a conflict, a signed service-specific consent or agreement controls for the Service it covers.

4. Eligibility

Services are intended for individuals 18 years of age or older. Clients under 18 must be accompanied by a parent or legal guardian who consents in writing to any Service provided. Certain Services may have additional age, health, or eligibility requirements. We reserve the right to decline or modify Services based on medical history, contraindications, safety, professional judgment, or applicable law.

5. Not Medical Advice; No Guarantee of Results

Information on the Site is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified health-care provider with questions about a medical condition. Individual results vary based on personal health, anatomy, lifestyle, and other factors. We do not guarantee specific therapeutic, cosmetic, or aesthetic outcomes.

6. Informed Consent

Before receiving certain Services, you will be asked to complete an intake form and sign a service-specific informed consent with the licensed entity providing the Service (Amber Stone Medical PC or Vital Wellness Group). By signing, you acknowledge that you have been informed of the nature of the Service, its potential benefits, possible risks and side effects, alternatives, and expected aftercare. You agree to disclose accurate and complete information about your health history, medications, allergies, pregnancy status, and any conditions that may affect your eligibility for or response to a Service. Withholding or misrepresenting health information may put your safety at risk and may result in declining or terminating Services without refund.

7. Provider-Patient Relationship

When you receive a licensed Service at the Practice Location, the provider-patient relationship is between you and the licensed entity that provides the Service – either Amber Stone Medical PC (for medical massage, trigger-point therapy, and medical aesthetic Services) or Vital Wellness Group (for acupuncture), and their individual licensed clinicians – not Heka. Heka does not practice medicine, acupuncture, massage therapy, or any other licensed health profession; does not supervise clinicians; and does not make clinical decisions. Heka provides only non-clinical administrative and facility support.

8. Appointments and Scheduling

Appointments may be scheduled by phone, in person, or through any online booking tool we make available. A valid credit or debit card may be required to confirm certain appointments. Providing your payment information authorizes the applicable entity to charge that card in accordance with these Terms and the Cancellation Policy.

Late arrival

Please arrive at least 10 minutes before your scheduled time to complete forms and prepare. If you arrive late, your Service may be shortened to avoid disrupting other clients, and you will be charged the full price of the originally scheduled Service.

No-shows

Failing to arrive for a scheduled appointment without notice is a “no-show” and is subject to the fees described in the Cancellation Policy.

9. Cancellation Policy

Our Cancellation Policy is incorporated into these Terms by reference and is available at [URL of cancellation policy page]. In summary, cancellations or rescheduling requests made less than 24 hours before a scheduled appointment will be charged a $25 late-cancellation fee. The policy applies to appointments scheduled with Amber Stone Medical PC, Vital Wellness Group, and any other Service booked through the Site or the Practice Location.

10. Payment, Pricing, and Billing

Payment for Services is due at the time Services are rendered, unless other arrangements have been agreed to in writing.

  • Charges for medical massage, trigger-point therapy, and medical aesthetic Services are billed by Amber Stone Medical PC.
  • Charges for acupuncture Services are billed by Vital Wellness Group.
  • Non-clinical charges (such as retail products, late-cancellation fees, gift cards, and certain administrative items) may be billed by Rojan Management Inc (d/b/a Heka Health and Wellness) or by the applicable licensed entity, as appropriate.

Prices may change without notice; the price applicable to your Service is the price in effect at the time the Service is provided.

11. Insurance and Out-of-Network Billing

Amber Stone Medical PC and Vital Wellness Group each participate as out-of-network providers with certain insurance plans, including NYSHIP / Empire Plan, for eligible Services they are licensed to provide. As out-of-network providers, they may, as a courtesy, submit claims on your behalf and apply your plan’s out-of-network benefits toward your invoice. However:

  • You are ultimately responsible for understanding your own insurance coverage, deductibles, co-insurance, co-pays, and any out-of-pocket cost. We do not guarantee coverage, reimbursement, or any specific amount payable by your plan.
  • You agree to pay any balance not covered by your insurance, including amounts denied, applied to a deductible, or determined to be not medically necessary by your plan.
  • Insurance billing for medical massage, trigger-point therapy, and medical aesthetic Services is performed by or on behalf of Amber Stone Medical PC. Insurance billing for acupuncture Services is performed by or on behalf of Vital Wellness Group.
  • Aesthetic Services provided under the Heka Glow Aesthetics brand are generally not covered by insurance and are payable in full at the time of Service.
  • Late-cancellation and no-show fees, retail purchases, and other non-clinical charges are not billable to insurance and are your direct responsibility.

12. Gift Cards, Packages, and Memberships

Gift cards and pre-paid Service packages are non-refundable and redeemable only for Services or products offered at the Practice Location. Gift cards and packages may have expiration dates as permitted under applicable New York law and as disclosed at the time of purchase. Lost or stolen gift cards cannot be replaced. Packages and memberships are non-transferable unless we agree otherwise in writing. Some packages may be redeemable only for Services provided by one specific licensed entity (e.g., acupuncture packages redeemable only at Vital Wellness Group); the terms of each package are disclosed at the time of purchase.

13. Refunds

Services rendered are non-refundable. Unopened, unused retail products in original packaging may be returned within 14 days of purchase for an exchange or store credit. Opened or used products are not returnable for hygiene and safety reasons. If you believe a Service did not meet our quality standards, please contact us within 7 days so we can address your concerns.

14. Client Conduct

We are committed to a respectful, safe, and welcoming environment for clients and staff. We reserve the right to refuse or terminate Services, without refund, for any client who is disrespectful, abusive, threatening, intoxicated, dishonest about health history, or otherwise in violation of these Terms or our in-clinic policies.

15. Privacy and Protected Health Information

Information you provide in connection with a licensed Service is treated as Protected Health Information (“PHI”) under the federal Health Insurance Portability and Accountability Act (“HIPAA”) and applicable New York law, including the NY SHIELD Act.

  • PHI created or maintained in connection with medical massage, trigger-point therapy, or medical aesthetic Services is owned and controlled by Amber Stone Medical PC.
  • PHI created or maintained in connection with acupuncture Services is owned and controlled by Vital Wellness Group.
  • Rojan Management Inc (d/b/a Heka Health and Wellness) may act as a business associate or service provider for either or both clinical entities as needed to support the practice. Rojan does not use, disclose, or sell PHI except as permitted by HIPAA and applicable business associate agreements.

Use and disclosure of PHI is governed by each clinical entity’s Notice of Privacy Practices, available at the Practice Location and on the Site. Information you submit through the Site (such as appointment requests and contact forms) is governed by our Privacy Policy at [URL of privacy policy].

16. Photography, Before-and-After Images, and Testimonials

We do not photograph or video record you without your prior written consent. If you provide a testimonial, review, or before-and-after image, you grant Rojan Management Inc (d/b/a Heka Health and Wellness), Amber Stone Medical PC, and Vital Wellness Group (each to the extent applicable to the Service shown) a non-exclusive, royalty-free, perpetual license to use that content for marketing, educational, and promotional purposes across our website, social media, and other channels, unless you specify limits in writing at the time of consent. You may revoke that consent for future use at any time by contacting us in writing.

17. Intellectual Property

The Site and all content on it – including text, graphics, logos, photographs, designs, and the names “Heka Health and Wellness,” “Heka Glow Aesthetics,” “Amber Stone Medical PC,” and “Vital Wellness Group” – are owned by or licensed to the applicable entity and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or use any content from the Site for commercial purposes without prior written permission.

18. Third-Party Links

The Site may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or availability of third-party sites. Use of any third-party site is at your own risk.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and the Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or any warranty that the Services will achieve a particular result. Nothing in this section limits any non-waivable rights you may have under New York consumer protection or health-care law.

20. Limitation of Liability

To the fullest extent permitted by law, Rojan Management Inc (d/b/a Heka Health and Wellness), Amber Stone Medical PC, and Vital Wellness Group, and their respective owners, employees, contractors, and affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenue, arising out of or in connection with your use of the Site or the Services. Nothing in this section limits liability for personal injury caused by negligence, professional malpractice, or any other liability that cannot be excluded under New York law. Each licensed clinical entity is independently responsible for the care it provides; no clinical entity is responsible for the care provided by the other or by Heka.

21. Indemnification

You agree to indemnify, defend, and hold harmless Rojan Management Inc (d/b/a Heka Health and Wellness), Amber Stone Medical PC, and Vital Wellness Group, and their respective owners, employees, contractors, and affiliates, from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site or the Services, your breach of these Terms, or your misrepresentation of health information.

22. Governing Law and Venue

These Terms and any dispute arising out of or related to them, the Site, or the Services shall be governed by the laws of the State of New York, without regard to its conflict-of-laws principles. You agree that any action arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Suffolk County, New York, and you consent to the personal jurisdiction of those courts. Nothing in this section limits any claim that, under applicable law, must be heard in a particular forum (such as certain professional negligence, licensing, or insurance matters).

23. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top indicates the most recent revision. Material changes will be posted on the Site, and your continued use of the Site or Services after the changes take effect constitutes your acceptance of the revised Terms.

24. Contact Us

Questions about these Terms can be directed to:

Heka Health and Wellness

(Rojan Management Inc d/b/a Heka Health and Wellness, Amber Stone Medical PC, and Vital Wellness Group)

115 Broadhollow Road, Suite LL-10

Melville, New York 11747

Phone: (631) 990-4352

Email: info@hekahealthandwellness.com

Website: www.HekaHealthandWellness.com

For matters specific to a clinical service, you may also contact the relevant licensed entity directly:

  • Amber Stone Medical PC – [INSERT PHONE / EMAIL if separate from Heka main]
  • Vital Wellness Group – [INSERT PHONE / EMAIL if separate from Heka main]